Frequently Asked Questions

How can I find out the status of my order?

You can contact your sales representative at our store. They will be pleased to provide you with information regarding your order.

Can I shop from your website?

You can purchase the products you like on our website by contacting our sales consultants online, via our WhatsApp line, or over the phone. You can also customize them with different size, fabric, or material options if you wish.

What are your payment methods?

You can use credit card, cash, or bank transfer for payment. We also offer installment options for credit cards.

Can I pick up the product I purchased from the store?

Of course, you can pick up the product you purchased from our store.

Can you provide information about your delivery time?

Our average delivery time is between 6 to 8 weeks. During this period, you can reach out to us for detailed information about the delivery of your product.

Do you deliver to provinces where you do not have a store?

We deliver to every location in Turkey.

Do you ship internationally?

We offer international shipping. Please contact us for detailed information.

Can I purchase the furniture piece by piece?

Yes, you can buy the furniture as a set or individually.

Do you manufacture products in different sizes?

Each furniture is carefully manifactured for you. They can be produced in different sizes to meet your needs and expectations.

Are there different fabric options available for the products?

We offer the option to change the fabric on all our upholstered products. You can make your selection from the fabric swatches available in our store.

What type of foam do you use for the cushions?

Depending on the model, we use polyurethane foam of various densities for the best performance, along with feather, fiber, and similar filling materials to ensure softness.

Do you offer a free placement service?

Yes, you can benefit from our free placement service.

Can I get a fabric change service after purchasing?

Yes, you can get a fabric change service after purchasing. For this, please contact our sales consultants in the store.

What type of wood do you use in your products?

We prioritize durability and sustanibilty in furniture. Therefore, we primarily use solid wood based on your preferences, including high-quality materials such as walnut, oak, and ebony. We apply natural veneers over MDF.

How should I care for the fabrics?

As soon as a stain occurs on the fabric, intervene immediately. You can gently wipe the fabric in the direction of the pile with a slightly damp cloth and chemical-free white soap. For any other questions about fabric care, please contact us.

I have a pet at home and don’t want it to damage my leather and fabric-covered products. What should I do?

For pets at home, choose treated leather for leather products, as they are easier to repair. For protection against cat scratches, velvet-type fabrics should be your top priority

Will sunlight fade the color of my sofa?

Direct exposure to sunlight can cause fading in leather and fabrics. Our fabrics comply with global standards regarding this issue. However, as some degree of fading is standard even within these guidelines, it is best to protect fabrics from sunlight.

Should I be concerned about scratches and stains on the surface of my leather furniture?

 Scars, insect bites, wrinkles, and veins are natural characteristics of genuine leather. These natural marks are less noticeable on treated leather.

Won't leather feel hot in summer and cold in winter?

Leather adapts to the ambient temperature and maintains a comfortable temperature for your skin.